1. Introduction
These General Terms and Conditions (hereinafter GTC) contain the conditions for the use of the service available on the website www.goldengardenbox.eu (hereinafter: website) by the user (hereinafter: User). The technical information required for the use of the website, which is not contained in these GTC, is provided by the information available on the website. By using the website, the User acknowledges and accepts the provisions of these General Terms and Conditions.
2. The Service Provider
Name: Inno-Szinergia Ltd.
Headquarters: Levendula Street 39, 8900 Zalaegerszeg.
Representative’s name: Sándor Kasza
Company registration number: 20-09-067445
Name of Registering Court: Company Court of Zalaegerszeg Court
Tax number: 13801100-2-20
EU Tax number: HU13801100
Name of delivery partners: GLS
Account managing financial institution (primary): OTP BANK PLLC.
ACCOUNT NAME: INNO-SZINERGIA Kft.
ACCOUNT NUMBER: 11763495-55551881
IBAN: HU27 1176 3495 5555 1881 0000 0000
MY CURRENCY: EUR
BIC (SWIFT) CODE: OTPVHUHB
Bank details:
OTP BANK PLC.
D-TRANSDANUBE REGION
8900 ZALAEGERSZEG, KISFALUDY street. 15-17.
E-mail address:
Phone number: + 36 30 6500 946
Language of the contract: English, German
Storage service provider: Matrixonline.hu Ltd. – 8900 Zalaegerszeg, Kispest street 9. 1/4. –
3. Activity on the website
Our company deals in retail and wholesale of gluten- and allergen-free foods.
4. Terms of use
4.1. Responsibility
The User may use the website solely at the User own risk and accepts that the Service Provider shall not be liable for material or non-material damages arising during use, for breach of contract caused intentionally, by gross negligence, or criminally, as well as for breach of contract that damages life, limb, or health. in addition.
The Service Provider excludes all responsibility for the behavior of the users of the website and that the User is fully and exclusively responsible for the User own behavior.
The User is obliged to ensure that the User does not directly or indirectly violate the rights of third parties or the laws when using the website.
The Service Provider is entitled, but not obliged, to check the content (for example, comments) made available by the Users during the use of the website, and with regard to the published content,
the Service Provider is entitled, but not obliged, to look for signs of illegal activity and assumes no responsibility for them.
The Service Provider is not responsible for damages and claims resulting from contact information (especially e-mail address) provided incorrectly by the User.
4.2. Copyrights
The entire website (texts, images, graphic elements, etc.) is protected by copyright, so it is forbidden to copy, modify or distribute it for commercial purposes!
5. Shopping on the website
5.1. Order process
The website provides users with product presentations and online ordering. The User can browse the website using the menu items. The products are listed in a category system. Each product is marked with the start and end dates of the promotion, or the start date and while supplies last.
By clicking on the name of the category, you can see the list of products included in it. If all the products in a given category do not fit on one page, you can use the numbers above and below the products to page. From the product list, the detailed product page can be accessed by clicking on the product name, here you can find out about the detailed characteristics and price of the product you want to order.
On the website, it is possible to search for a product based on a keyword. Product results matching the search criteria are displayed as a list, similar to the categories.
The selected product can be placed in the basket using the basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket menu item. Here you can change the quantity of the product in the basket you want to order, or you can delete the given item. You can also use the Empty Basket button to completely empty the basket. The User can continue the purchase process by clicking on the “Continue Shopping” button. As a second step, it is possible to enter and register.
In the case of a registration purchase, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. In addition to the above data, a password must also be entered for registration. The User can find out about the successful registration by e-mail and on the website. The User can request the deletion of the registration from the Service Provider by e-mail, in which case teh User must register again for a new purchase. The User is responsible for keeping access data confidential. The User is responsible for updating data and is obliged to notify the Service Provider if he becomes aware that the User data has been misused by a third party. In case of forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be continued by entering their e-mail address and password.
As the next step of the order, the User must choose the payment and delivery method that suits. With the help of a summary page, the User can check all the previously entered data and the products they want to order and their quantities. In the event of data entry errors, the User may change the entered data until the moment the order is sent. If you find everything suitable, you can finalize your order using the Submit Order button. You will receive confirmation of this on the website or by e-mail. If you notice incorrect data after the order has been recorded (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately, but no later than 12:00 on the next working day.
Regardless of the intention to order, the User can log in using the Login window. After logging in, a Change Data menu item appears, where you can change the data you entered during registration, view and edit your profile, and track the data and status of your placed order.
5.2. Binding offer, confirmation
The Service Provider will inform the User of the confirmation within 48 hours to the email address provided by the User. If the User does not receive this confirmation within 48 hours, the User is released from the obligation to make an offer and is not obliged to take delivery of the ordered products. If the notification e-mail address provided by the User is incorrect, the User cannot be exempted from the obligation to make an offer.
The confirmation e-mail contains the data entered during the purchase, the order data, the name and price of the product(s) ordered, the chosen payment and delivery methods, the order number, as well as the User’s comments about the order.
5.3. Creation of the contract
It is possible to conclude the contract in English and German. Placing an order is considered a contract concluded electronically, which is subject to the provisions of Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. the provisions of the law are applicable accordingly. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the company, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. The Service Provider sends an automatic confirmation e-mail about the order within 48 hours, with which the Service Provider accepts the User’s offer, and the contract is thereby established between the parties.
5.4. Registration of the contract
The contract concluded via the website is not considered a written contract, the Service Provider does not file it, and it is not accessible afterwards.
5.5. Invoice
The Service Provider issues a paper invoice. The invoice is issued after payment of the purchase price, which can be found in the product packaging together with the delivery documents.
5.6. Prices
In our webshop the marked prices are gross prices and according to the -Hungarian law called CXXVII of 2007. Act on general sales tax and Act C of 2000 on accounting-, they include 27% VAT.
5.7. Payment
5.7.1. PayPal Service – payment by bank card
The procedure for using the PayPal Service is as follows:
a) The Buyer compiles the Order and purchase at the Payment Acceptance Point.
b) By clicking the “payment” button on the Payment Acceptance online interface, the Customer enters the PayPal payment interface.
c) On the online interface of the PayPal system, the Customer is taken to a secure online payment interface operated by PayPal, where the Customer provides the card details and, in the case of certain payment methods, personal data essential for making the payment with the given payment method. The card data is entered directly in the banking system.
If the Merchant has ordered this service from PayPal, the Customer can save the card data for later payment purposes during the payment process, if the Customer agrees to this.
If the Merchant has ordered this service from PayPal, the Buyer, if registered in the PayPal Application, can also pay with the bank card registered and stored in the PayPal
Application, using one of the following methods:
i. PayPal account payment, which is the service available in the PayPal Application, using which the Buyer can pay the purchase price on the PayPal payment interface with a bank card registered in the PayPal Application.
The Buyer can start the payment with a PayPal account from the PayPal payment interface by clicking on the Payment with PayPal account button.
After that, the interface required to enter the PayPal Application will appear on the PayPal payment interface, where the Customer can log in to the PayPal Application by entering their e-mail and password. After logging in, the Customer enters the PayPal Application and selects the bank card registered and stored there, with which the Customer wishes to pay, and then returns to the PayPal payment interface, where the Customer makes the payment with the selected bank card.
ii. QR code payment, which is a service available in the PayPal Application, with the use of which the Buyer can pay the consideration for the purchase on the PayPal payment interface with the bank card registered in the PayPal Application.
The Buyer can start the QR code payment from the PayPal payment interface by clicking on the QR code payment button.
After that, a QR code will appear on the PayPal payment interface, which the Buyer can scan in the PayPal Application by clicking the QR payment button in the PayPal Application. After scanning the QR code, the bank cards registered and stored in the PayPal Application are displayed for the Buyer in the PayPal Application, from which the Buyer selects the one with which the Buyer wishes to pay on the PayPal payment interface; payment is then made with the selected bank card.
iii. Push message payment, which is the service available in the PayPal Application, using which the Buyer pays the purchase price on the PayPal payment interface
In the case of payment by push message, the Buyer enters an account in the PayPal Application via a push message automatically sent by PayPal or requested by the Buyer and selects the bank card registered and stored in the PayPal Application to be used for payment.
If the Buyer has activated automatic push message sending in the PayPal Application, PayPal will automatically send a push message to the Buyer based on the e-mail address provided by the Merchant to PayPal, and if the e-mail address provided by the Merchant matches the e-mail address registered in the PayPal Application e-mail address, the Customer will automatically receive the push message. If, for any reason, the Merchant does not provide PayPal with the Buyer’s e-mail address, the automatic push message payment service will not work.
If the Buyer has not activated the automatic push message sending in the PayPal Application, the Buyer clicks on the QR code payment button on the PayPal payment interface, enters the e-mail address registered in the PayPal Application, clicks on the send push button, and then receives the push message .
You can pay with your bank card registered in the PayPal Application.
e) Based on the provided Card data, the banking system, with the cooperation of the Card Issuer of the Customer Card used, determines whether the Card used is suitable for processing 3D Secure payment transactions. If the Card used is not suitable for this, or if the 3D Secure service has not been activated on the Merchant’s website, or if it is not available in the given PayPal payment method, the payment process will automatically proceed to point f) phase.
f) If the Card used is suitable for 3D Secure payment, after establishing this, the PayPal system will display the Card Issuer’s plug-in payment interface, on which, according to the applicable contractual conditions of the Card Issuing Company, the Customer will receive the authentication data from the Card Issuer (e.g. password received via SMS) upon successful entry, or after confirmation from the Card Issuer to PayPal, the payment operation will be completed. If the Customer does not provide the authentication data provided by the Card Issuer beyond the available time, or if the Customer does not provide the authentication data provided by the Card Issuer, or if the Transaction is not authorized – as unsuccessful – will be rejected.
6. Pick-up options, Delivery
The list of pick-up options and delivery methods provided by the website and their detailed presentation.
Our products are delivered to your home by the GLS courier service.
Delivery cost (in the case of GLS home delivery): 12.3 EURO gross
Orders are processed on weekdays between 7:30 a.m. and 3:30 p.m. We do not deliver packages on Fridays.
Home delivery: in Austria.
6.1. GLS courier service
Shipments are delivered and transported by GLS courier service. The delivery time of the product is explained by the online store during the checkout process and is also included in the confirmation email.
The courier delivers packages on working days between 8 a.m. and 5 p.m. If you are not at home during this period, it is advisable to enter your work address as the delivery address (if possible). The courier service will attempt to deliver twice. After that, you can only receive your product(s) if you pay the delivery fee again.
In the case of home delivery, the total weight of the purchased products cannot exceed 40 kg. The online store’s system does not warn you when the weight limit is reached. Customers will be notified of this by phone or e-mail after the order has been placed. If the weight of the ordered products exceeds 40 kg, our company will calculate an individual delivery fee, which we will inform the customer about by e-mail or phone.
Orders are processed every working day between 9 a.m. and 5 p.m. We will always inform you by e-mail about the arrival of the packages.
When receiving the product, the User is obliged to check whether the product is undamaged. If there is damage to the packaging or the product, the User can request the delivery of a report from the courier, because upon receipt of the product from the courier and the signing of the document confirming receipt, the quantity and quality of the product is accepted, which means that after receipt, the User only has the right to cancel may live, therefore, after the departure of the person carrying out the delivery, the Service Provider is unable to accept quantity and quality complaints afterwards. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, the Service Provider will ensure the return or replacement of the product free of charge. The Service Provider assumes no responsibility for damage detected after receipt!
In the absence of a different agreement, the Service Provider is obliged to make available (deliver) the product to the Consumer without delay, but no later than thirty days after the conclusion of the contract. In case of delay by the Service Provider, the Consumer is entitled to set an additional deadline. If the Service Provider does not perform within the additional deadline, the Consumer is entitled to withdraw from the contract. The Consumer is entitled to withdraw from the contract without setting an additional deadline if the Service Provider has refused to perform the contract or the contract should have been performed at the specified performance time – and not at any other time – according to the agreement of the parties or due to the recognizable purpose of the service.
7. Right of withdrawal
7.1. Procedure for exercising the right of withdrawal
The provisions of this point apply only to natural persons acting outside the scope of their profession, independent occupation or business activity who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter referred to as the Consumer).
Definition of consumer: from January 1, 2013, in the case of an invoice issued in the name of an individual entrepreneur Ltd. Lp. or other organization or business group, the customer cannot exercise the right of withdrawal. In the interpretation of a contract between parties who are distant from each other, the right of withdrawal belongs to the CONSUMER, and in such a case the buyer is not a consumer.
In the case of the provision of multiple products, the last delivered product may be withdrawn from the contract within fourteen days (even on the 14th calendar day) from the date of receipt by the Consumer or a third party indicated by the Consumer, other than the Carrier. The consumer also exercises the right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
Government Decree 45/2014 (II.26) can be viewed here
If the Consumer wishes to exercise the right of withdrawal, the Consumer must send a clear statement of the intention to withdraw (e.g. by post or electronically) to the Service Provider using the contact details indicated in point 1 of these General Terms and Conditions. The Consumer exercises the right of withdrawal within the deadline if the consumer sends a cancellation statement to the Service Provider before the expiry of the above-mentioned deadline. The Consumer bears the burden of proving that the costumer has exercised the right of withdrawal in accordance with the provisions set out in point 5. In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal statement by e-mail.
In case of cancellation in writing, it shall be considered valid if the Consumer sends a statement to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider. In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail for the purpose of calculating the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
In the event of cancellation, the Consumer must return the ordered product to the Service Provider’s address indicated in point 1 without undue delay, but no later than within 14 days of the notification of cancellation. The deadline is considered to have been met if the Consumer sends the product (post it or hands it over to the courier the Consumer ordered) before the end of the 14-day deadline.
The cost of returning the product to the Service Provider’s address is borne by the Consumer. The Service Provider is unable to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the receipt of the Consumer’s withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transportation (paid for delivery), except for the additional costs that arose as a result, that the Consumer has chosen a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that the Consumer has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
If, upon receipt of the product by the Service Provider, its expiration date (warranty period) exceeds half of the product’s total warranty period, the Service Provider may claim depreciation on the given product. We will always notify our customers about the decrease in value. If, in the case of a contract for the provision of services, the consumer exercises the right of termination after the start of performance, the Consumer is obliged to reimburse the reasonable costs of the business during the settlement.
Please return the package to Inno-Szinergia Ltd., Széchenyi Ferenc street 120, 8913 Egervár in its original packaging.
7.2. In which cases does the Consumer not have the right of withdrawal
In the case of a contract for the provision of a service, after the completion of the service as a whole, if the Service Provider has started the performance with the express, prior consent of the Consumer, and the Consumer has acknowledged that the Consumer loses right of termination after the completion of the service as a whole.
With regard to a product or service whose price or fee cannot be influenced by the Service Provider, it depends on possible fluctuations in the money market even during the 14-day withdrawal period.
In the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer’s instructions or at the Consumer’s express request, or in the case of a product that was clearly tailored to the User.
With regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene.
With regard to a product which, due to its nature, is inseparably mixed with other products after delivery.
Ltd. Lp. in the case of an invoice issued in the name of an individual entrepreneur or other organization or business group, the customer cannot exercise the right of withdrawal.
8. Warranty
8.1. Product warranty
Product warranty can only arise in the event of a defect in a movable thing (product). In this case, the User who qualifies as a Consumer – according to the User choice – according to 7.1. you can enforce your right or product warranty claim specified in point. As a product warranty claim, the User may only request the repair or replacement of the defective product.
The product is considered defective if it does not meet the quality requirements in force at the time of placing it on the market (e.g. expiration of the shelf life) or if it does not have the properties described by the manufacturer.
The User may exercise the product warranty claim only against the manufacturer or distributor of the movable object.
The User must prove the defect of the product in the event of a product warranty claim.
The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that: the product was not manufactured or marketed as part of its business activities, or the defect was not recognizable according to the state of science and technology at the time of marketing, or the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Due to the same fault, claims for accessory warranty and product warranty cannot be asserted at the same time, parallel to each other. However, in the case of successful enforcement of a product warranty claim, the User may assert the accessory warranty claim for the replaced product or repaired part against the manufacturer.
8.2. Validation of warranty claims
The User can validate the warranty claims at the following contacts:
• Name: Inno-Szinergia Ltd.
• Mailing address: 8913 Egervár, Széchenyi Ferenc street 120.
• Phone number: + 36 30 6500 946
• E-mail address:
9. Legal enforcement options
9.1. Place, time and method of handling complaints
The User can submit consumer complaints about the product or the Service Provider’s activities at the following contact details:
• Name: Inno-Szinergia Ltd.
• Mailing address: 8913 Egervár, Széchenyi Ferenc street 120.
• Phone number: + 36 30 6500 946
• E-mail address:
The Service Provider will remedy the verbal complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the User does not agree with the handling of the complaint, the Service Provider may record the complaint – which will be kept for five years, together with the substantive response to the complaint.
In all other cases, the Service Provider acts according to the rules for written complaints.
The Service Provider assigns a unique identifier to a complaint recorded on the phone or using another communication device, which simplifies the retrieval of the complaint later on.
The Service Provider shall respond to the complaint received in writing within 30 days. According to this contract, the measure means mailing.
If the complaint is rejected, the Service Provider will inform the User of the reason for the rejection.
9.2. Other Remedies
If any consumer dispute between the Service Provider and the User is not settled during negotiations with the Service Provider, the following legal enforcement options are open to the User:
Complaint
Initiating the procedure of the Conciliation Board of the Zala County Government Office’s Consumer Protection Authority:
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi street 24.
Telephone number: (92) 550-514
Fax number: (92) 550-525
Name: Dr. Csilla Péter
E-mail address:
Litigation
The Service Provider strives to settle disputes peacefully out of court. If litigation is conducted, the Zalaegerszeg District Court and the Zalaegerszeg Court of Justice submit themselves to the authority and jurisdiction of the Zalaegerszeg District Court in disputed cases between the parties.
10. Other
10.1. General Terms and Conditions, modification of prices
The Service Provider may modify these Terms and Conditions, the prices of the products sold on the website and other indicated prices at any time with non-retroactive effect, the modification comes into effect after publication on the website, and is only valid for transactions following its entry into force.
10.2. Technical limitations
Shopping on the website presupposes the User’s knowledge and acceptance of the possibilities and limitations of the Internet, with particular regard to technical performance and errors that may arise. The Service Provider is not responsible if any operational error is detected in the internet network, which prevents the operation of the website and the purchase.
10.3. Special prices are available on the website
The discount price of the product is adjusted to the purchase price, the demand and the supply, as well as the inventory.
11. Data protection
The personal data of customers is used in accordance with the current regulations of the Data Protection Act. All participants have the right to access, correct or delete any or all of the information they provide, with the exception of account data (master copies of invoices), which are required to be preserved by the Accounting Act. The seller stores the customer’s data in order to fulfill the contract and later prove the terms of the contract, and passes it on to its subcontractors (e.g. courier companies). The subcontractors are not entitled to retain, use or pass on the personal data provided by the seller to other persons in any way. All orders will be filed, which will be available later at the request of users.
12. Multilingualism of the Site
English and German versions are currently available on our website.
The regulations, order forms and other documents will be displayed according to the chosen language!
Date of entry into force of these General Terms and Conditions: 07.11.2022.
